Step :1

The process starts as soon as we get manifest from the brands and collection of the goods done from their warehouse /factory with a proper end to end plan.

Step :2

Customers get notified the moment the collected goods arrive and scanned into our warehouse with the warehouse management system allowing access to the tracking system.

Step :3

As we plan the delivery of the goods to the consumers a flexible three hour window notification is sent to the customer via email, text and in case the consumer is not available to accept delivery in the given slot our customer service team calls the customer and plans the delivery slot.

Step :4

Both the brand and the consumers can track the package live- every step of the delivery process.

Step :5

Our driver gives the consumers a heads up 30 minutes before arrival to make sure the availability once more and to optimize the delivery time.

Step :6

Every delivery is shown completed on the portal after a photo of the delivered product and customers signature confirmation is recorded and uploaded on the portal.

Step :7

Consumer's feedback on the delivery experience is gathered and auto generated feedback links are shared through Trust pilot. Feedback transforms blind spots into strategic priorities for learning and growth.