Two-Man White-Glove Delivery

A single partner for collection, storage, dispatch, assembly, and packaging removal, giving your customers consistent experiences that build trust and protect your brand’s reputation.

V1 Distribution team assembling and installing furniture during white-glove home delivery.
600+ Deliveries per day

Experience Our Seamless Delivery Process

From the moment customers place orders, we ensure a smooth and efficient delivery experience. Our end-consumer journey is designed to keep customers informed and satisfied every step of the way.

Step :1

Collection

The process starts as soon as we get manifest from the brands and collection of the goods done from their warehouse /factory with a proper end to end plan.
Step :2

Instant Warehouse Notification

Customers get notified the moment the collected goods arrive and scanned into our warehouse with the warehouse management system allowing access to the tracking system.
Step :3

Flexible Delivery Window

As we plan the delivery of the goods to the consumers a flexible three hour window notification is sent to the customer via email, text and in case the consumer is not available to accept delivery in the given slot our customer service team calls the customer and plans the delivery slot.
Step :4

Real Time Tracking

Both the brand and the consumers can track the package live- every step of the delivery process.
Step :5

30-Minute Arrival Alert

Our driver gives the consumers a heads up 30 minutes before arrival to make sure the availability once more and to optimize the delivery time.
Step :6

Verified Delivery Completion

Every delivery is shown completed on the portal after a photo of the delivered product and customers signature confirmation is recorded and uploaded on the portal.
Step :7

Feedback Loop Completion

Consumer's feedback on the delivery experience is gathered and auto generated feedback links are shared through Trust pilot. Feedback transforms blind spots into strategic priorities for learning and growth.

Home Delivery Services

Our home delivery services go beyond simple "drop and go" - we provide comprehensive, professional delivery experiences that treat your home and belongings with the respect they deserve. Unlike standard courier services that leave items at your doorstep, our specialized two-person teams ensure your purchases arrive safely and are placed exactly where you want them.

Wrapped household furniture including sofa, cabinets, and boxes prepared for two-man white glove home delivery

Household Furniture

Sofa, beds, recliners mattresses, and carpets dining table, chairs, office furniture delivered with protective coverings

Garden and outdoor furniture set packed and prepared for two-man home delivery and assembly

Garden & Outdoor Living

Outdoor and garden furniture delivered fully assembled or expertly installed

Home appliances including refrigerator, washing machine, television, and kitchen appliances packed for two-man white glove delivery

Home Appliances & Essentials

Tv, Radiators, washing machines, refrigerators, and large electronics

Our End-to-End Service Promise

Pre-Delivery Excellence

• 3-hour delivery windows instead of all-day waits.
• Pre-scheduled confirmation calls 30-40 minutes before arrival.
• Flexible timing including evenings and weekends.
• Real-time tracking with 24/7 customer support.

Professional Delivery Experience

• Room-of-choice placement and setup and no heavy lifting for customers.
• Complete furniture assembly and installation by trained professionals.
• Protective floor coverings and careful navigation through your home.
• 98% on-time delivery rate with 4.9 Trustpilot customer rating.

Post-Delivery Care

• Complete packaging removal and disposal - customers home stays clean.
• Eco-conscious recycling programs for old furniture and appliances.
• Post-delivery satisfaction follow-up calls.
• Damage protection and immediate resolution support.
V1 Distribution two-man delivery team completing a white-glove home delivery and packaging removal for a customer.

Bespoke Solutions Tailored to Your Business Needs

Opt for a custom service package tailored to your unique requirements; Combining our range of services to create the ideal solution for your business and customers.

Tailored Services

API integration with Amazon / EBay

Integrated Warehousing

Express Delivery

24/7 Customer Support

Room of Choice Placement

Assembly and Installation Services

Packaging Removal & Recycling Services

Old Furniture Removal

Flexible Scheduling & Routes

Specialised Handling & Equipment

IT Services and Marketing Solutions

Brand Building

Core Elements of Our Bespoke Services

Tailored Services

Every furniture/ appliance business is different. Whether you compete on speed, safety, or value, our flexible service adapts completely to your needs. Your unique selling point determines how we collect and deliver.

Customer Care Excellence

24/7 professional customer service teams deliver human-to-human support for your brand. Every call answered by trained specialists who resolve queries, build relationships, and maintain customer satisfaction around the clock.

IT Services and Marketing Solutions

Our extensive furniture industry expertise powers comprehensive digital solutions: professional website design, social media management, SEO optimization, and marketing strategies specifically crafted for furniture retailers to increase visibility and drive sales.

Brand Building

As your brand's frontline team, we carry your story directly to customers, narrating it exactly as you envision. Each delivery becomes an opportunity to strengthen brand identity, build trust, and create memorable customer experiences.

White Glove+ Services

Two man delivery teams handle heavy items with professional expertise, utilizing transport for fragile goods and sensitive products. Custom protective packaging and specialized securing methods ensure damage-free white glove transport, while dedicated vehicles accommodate bulky item delivery requirements for furniture logistics and appliance delivery.

Flexible Scheduling & Routes

Premium delivery services offer non-standard delivery hours including evenings, weekends, and holidays with custom route planning for efficient multi-location furniture delivery UK operations. Delivery tracking provides 3-hour windows instead of all-day waits, with pre-delivery confirmation calls 30-40 minutes before arrival and real time tracking throughout the last mile delivery process.

Specialized Handling & Equipment

Two man delivery teams handle heavy items with professional expertise, utilizing transport for fragile goods and sensitive products. Custom protective packaging and specialized securing methods ensure damage-free white glove transport, while dedicated vehicles accommodate bulky item delivery requirements for furniture logistics and appliance delivery.

E commerce API Integration

V1 Distribution's e-commerce API integration services streamline Amazon ,eBay and Shopify order fulfillment with your seller accounts, enabling automated order processing, real-time inventory sync, bulk label printing, and instant tracking updates. Our third-party logistics (3PL) API integration eliminates manual data entry, reduces fulfillment time, and connects directly to Amazon Seller Central API ,eBay and Shopify API for bi-directional order synchronization.

Fragile Goods Protection

High-value and delicate items receive enhanced care, starting with specialised packaging assessment and added protection where needed. Condition is documented at pickup and delivery through digital photography, creating a clear visual record for clients. Premium items also benefit from GPS tracking, signature confirmation, and photo documentation at every stage for elevated security.

Always Here: Real 24x7 Customer Support

At V1 Distribution, customer support is treated as a core delivery service, not an add-on. Every query about contact us, tracking, planning, or delivery is handled by a real human who understands home delivery, logistics, and the realities of running a retail business. With teams across different time zones, V1 Distribution offers real 24x7 customer support to ensure someone is always available to help.

Whether you need to contact us for delivery tracking, planning, or collection, you’ll speak to a customer services specialist—not a bot.

Human First, Not Bot
24/7 Tracking and Delivery Updates
Dedicated B2B Retailer Support
Planning, Distribution, and Collection Help
Return of Damaged Goods
Exchange of Goods
Old Goods Disposal

Warehousing Solutions

Professional warehousing and inventory management solutions transform storage operations from cost centers into competitive advantages for ecommerce furniture stores and appliance retailers. By partnering for integrated supply chain and warehousing solutions, businesses secure faster delivery times, improved stock control, and enhanced product safety that directly impacts profitability. West midland's based strategic location makes it convineint for brands to cater to the whole UK with same pace and precision.

Warehouse Management System Integration

Warehouse staff managing inventory and order processing inside a professional logistics warehouse

Professional warehousing and inventory management solutions transform storage operations from cost centers into competitive advantages for ecommerce furniture stores and appliance retailers, with processes engineered for minimum handling and transportation damages, faster delivery and improved stock control.

Security & Quality Assurance

V1 Distribution warehouse team professionally packing furniture using protective wrapping as part of a two-man white-glove delivery service in the UK.

Comprehensive 24/7 security monitoring with CCTV surveillance and access control systems protects high-value furniture inventory and appliance stock from theft or unauthorized access while also supporting audit trails for any rare handling incidents. Insurance coverage safeguards inventory against damage, theft, or loss during warehouse storage.

Scalable Warehousing for Growing Furniture Retailers

Warehouse with wrapped furniture and workers in orange safety vests handling inventory and scanning items.

Scalable warehouse and distribution solutions accommodate growing demands with even larger warehousing capacity scaling for furniture brands and appliance companies experiencing growth, without compromising on careful handling standards as volumes increase

Peak Season Management

V1 Distribution express delivery van travelling on a UK motorway providing fast nationwide delivery services.

Professional warehousing services handle even three times the number of daily routine orders without operational bottlenecks during peak seasons, ensuring business-focused reverse logistics for bulky returns and exchange. Dedicated key account management service for high-volume retailers provides priority scheduling and coordinated distribution

Seamless Returns & Reverse Logistics

Returns and reverse logistics at V1 Distribution are designed to be as smooth and premium as the original white glove delivery, transforming bulky-item returns into a positive brand touchpoint rather than a pain point. V1 Distribution’s bespoke reverse logistics manage the complete return journey—from customer collection back into retailer or supplier stock—with the same professional standards as outbound deliveries, supporting exchanges, doorstep refusals, and damage-related returns through clear, disruption-minimising processes for both retailers and end customers.

V1 Distribution delivery team removing packaging after white-glove furniture delivery in customer’s home.

Packaging Removal and Recycling Service

Comprehensive packaging removal service addresses customer needs for what to do with packaging after delivery, providing packaging removal and recycling service solutions as part of white glove service. Professional teams deliver, unpack, assemble, and dispose of packaging in one coordinated service visit, ensuring furniture delivery service that takes away packaging after setup for complete customer convenience. Eco-friendly disposal partnerships maintain sustainability commitments while streamlining the returns experience for furniture retailers and appliance companies.

Professional Furniture Returns Management

Professional reverse logistics systems handle furniture returns and appliance returns with the same white glove service standards as forward deliveries throughout the UK, Return / exchange collection services accommodate damaged goods or the goods meant for exchange. All returns processing operates through centralized hubs maintaining quality control standards and minimizing handling risks.

Coordinated Returns Pickup Service

Returns management requires seamless coordination between customers, furniture retailers, and professional logistics teams for efficient reverse logistics operations. Customers contact retailers directly for return authorization, triggering professional white glove returns pickup UK services with identical 3-hour delivery windows and real-time tracking available for regular furniture delivery and appliance delivery.

Sustainable Value Recovery Programs

Professional reverse logistics maximizes value recovery from returned items through reconditioning, recycling options for sofas and beds , and responsible disposal programs aligned with eco-friendly furniture removal company standards. Items in good condition undergo restoration for resale, while materials receive recycling through eco-conscious disposal partnerships and sustainable furniture logistics practices.

Assembly & Installation Services

A single partner for collection, storage, dispatch, assembly, and packaging removal, giving your customers consistent experiences that build trust and protect your brand’s reputation.

V1 Distribution team assembling and installing furniture during white-glove home delivery.